Privacy Policy

HearthTrades

Effective Date: 04/30/2026

HearthTrades ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HearthTrades mobile application, website, and related services (collectively, the "Platform").

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Account login credentials

Business Information (for Contractors)

  • Business name
  • License information
  • Service areas
  • Portfolio or job history

Usage Data

  • Device type and operating system
  • IP address
  • App usage behavior
  • Log data and analytics

Location Data

  • Approximate or precise location (if enabled) to connect users with nearby contractors

Communications

  • Messages sent through the Platform
  • Customer support inquiries

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Connect customers with contractors
  • Facilitate communication between users
  • Improve the Platform and user experience
  • Process transactions (if applicable)
  • Send notifications and updates, including SMS notifications related to your account and job matches
  • Prevent fraud and ensure platform safety

3. Sharing of Information

We may share your information in the following situations:

  • With Other Users: Information necessary to connect customers and contractors (e.g., name, service details)
  • Service Providers: Third-party vendors who help operate the Platform (hosting, analytics, payments)
  • Legal Requirements: If required by law, court order, or to protect our legal rights
  • Business Transfers: In connection with a merger, sale, or acquisition of the Company

We do not sell your personal information to third parties.

4. SMS Communications

By providing your phone number and creating an account or submitting a job request, you consent to receive SMS notifications from HearthTrades related to your account activity and contractor matches. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help reply HELP.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.

6. Your Rights and Choices

You may:

  • Access or update your account information
  • Request deletion of your data
  • Opt out of certain communications

To make a request, contact us at: HearthTrades@gmail.com

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

8. Children's Privacy

HearthTrades is not intended for users under the age of 18. We do not knowingly collect information from children.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any changes by updating the Effective Date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
HearthTrades@gmail.com